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Contact

We're here to help. We reply within 24 hours.

Support email

For questions about your report, billing, or any inquiry.

hello@cryptaxly.com

Support hours

Monday to Friday, 9:00 – 18:00 (CET). Weekends: next business day.

Response time

We respond to all inquiries within 24 business hours.

Send us a message

You can also email us directly at hello@cryptaxly.com

Quick FAQ

How long does the report take?

Under 5 minutes from when you upload the CSV.

Can I request a refund?

Yes, within 14 days if the report contains errors attributable to us.

My exchange isn't listed?

Contact us and we'll add it within 48h.

Can I generate reports for previous years?

Yes, select the year when configuring your report.